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Join the Align Team

If you are interested in joining the Align Team, please see our current job openings below.[/vc_column_text][vc_btn title=”Apply Now”][vc_column_text css=”.vc_custom_1599323639858{margin-top: 35px !important;}”]

Current Openings:

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Job Summary:

The Client Services Manager will direct and oversee the organization’s customer service operations.

 

Supervisory Responsibilities:

  • Recruits, interviews, hires, and trains departmental customer service staff.
  • Oversees the daily workflow of the department.
  • Provides constructive and timely performance evaluations.
  • Handles discipline and termination of employees in accordance with company policy.

 

Duties/Responsibilities:

  • Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
  • Establishes performance metrics for customer service representatives.
  • Establishes service levels and requirements for the department.
  • Develops and implements methods to record, assess, and analyze customer feedback.
  • Develops and implements training and quality assurance programs for new hires and experienced employees.
  • Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention.
  • Acts as a liaison between the customer service department and other divisions in the company.
  • Drafts and implements the department’s budget.
  • Performs other related duties as assigned.

 

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Proficient with Microsoft Office Suite or related software.

 

Education and Experience:

  • Bachelor’s degree required.
  • At least five years of related experience required, with prior medical management experience highly preferred.

 

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
  • Ability to travel up to 50% of the time with own transportation
  • Partial Remote work may be available

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Client Services Manager | Sarasota, Fl

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Job Summary:

The Local Area Representative (LAR) will create and distribute positive branding messages and collateral in-order to sell Company’s health related products and services.

 

Supervisory Responsibilities:

  • None

 

Duties/Responsibilities:

  • Collaborates with operations teams to develop branding messages.
  • Identifies target customers and markets.
  • Acts as primary point of contact for clients, members, and medical groups
  • Collects and compiles customer feedback in an easily reviewed and understood format for review by company management and leadership.
  • Collects and maintains sales records required to track, review, and modify performance of marketing initiatives.
  • Forecasts and analyzes sales trends, marketing strategies, and product performance; prepares and presents reports summarizing information; makes recommendations based on analysis.
  • Develops and distributes materials related to sales, training, and marketing.
  • Develops and maintains positive relationships with existing and potential clients.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent sales and customer service skills.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • Bachelor’s degree in Marketing, Statistics, Business, or related field required.
  • One to three years of related experience in healthcare, insurance, business, promotional sales, customer service, or related field preferred.

 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Ability to travel up to 50% of the time with own transportation.
  • Partial remote work may be available.

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Local Area Representative | Sarasota, Fl

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Job Summary:

The Local Area Representative (LAR) will create and distribute positive branding messages and collateral in-order to sell Company’s health related products and services.

 

Supervisory Responsibilities:

  • None

 

Duties/Responsibilities:

  • Collaborates with operations teams to develop branding messages.
  • Identifies target customers and markets.
  • Acts as primary point of contact for clients, members, and medical groups
  • Collects and compiles customer feedback in an easily reviewed and understood format for review by company management and leadership.
  • Collects and maintains sales records required to track, review, and modify performance of marketing initiatives.
  • Forecasts and analyzes sales trends, marketing strategies, and product performance; prepares and presents reports summarizing information; makes recommendations based on analysis.
  • Develops and distributes materials related to sales, training, and marketing.
  • Develops and maintains positive relationships with existing and potential clients.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent sales and customer service skills.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • Bachelor’s degree in Marketing, Statistics, Business, or related field required.
  • One to three years of related experience in healthcare, insurance, business, promotional sales, customer service, or related field preferred.

 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Ability to travel up to 50% of the time with own transportation.
  • Partial remote work may be available.

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Local Area Representative | Portland, Or

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Job Summary:

The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices.

 

Supervisory Responsibilities:

  • Recruits, interviews, hires, and trains new staff in the department.
  • Oversees the daily workflow of the department.
  • Provides constructive and timely performance evaluations.
  • Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

  • Partners with the leadership team to understand and execute the organization’s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
  • Provides support and guidance to HR generalists, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
  • Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
  • Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
  • Creates learning and development programs and initiatives that provide internal development opportunities for employees.
  • Oversees employee disciplinary meetings, terminations, and investigations.
  • Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
  • Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Thorough knowledge of employment-related laws and regulations.
  • Proficient with Microsoft Office Suite or related software.
  • Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems.

Education and Experience:

  • Bachelor’s degree in Human Resources, Business Administration, or related field required.
  • A minimum of three years of human resource management experience preferred.
  • Healthcare background highly desired

 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization’s facilities.

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HR Manager | Portland, Or

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