FAQ &

Video Learning

Welcome to the FAQ and Video Learning Page! 

You will find answers to common questions and informative videos to help you understand Align’s healthcare programs

General FAQs

The Virtual Primary Care Plan is not ACA Compliant.

The Unlimited Open Network Plan is compliant with Part A of the Affordable Care Act and the Bronze PPO MVP is compliant with Part A and B of the Affordable Care Act.

There is no “open enrollment” since these are month to month programs. If you enroll by the 20th, you will be eligible for benefits the 1st of the following month.

Yes. We have 1-888 numbers and a help desk to assist members in navigating their care.

You will find Information Cards with all the important information you need to use your plan in your Member Portal.

Termination can be done at anytime up till the 20th of the month at midnight just like enrollment.

Our member-focused affordable healthcare plans are an excellent alternative to traditional insurance.

The Virtual Plan is available for Individuals/Families.

We currently have Dental and Vision plans available for Businesses and Trade Organizations and Associations with at least 10 eligible members.  They must be coupled with an Align Health Plan.  We do not have Dental or Vision plans available to individuals or families at this time.

In an emergency or life threatening situation, seek a hospital or call for an ambulance. In most cases, your Virtual Primary Care should be accessible virtually or via text or email to help advocate, navigate and coordinate care. If needed, the Medical Cost Share program will share into acute medical costs incurred outside the Unite States once the member pays their Initial Unshareable Amount (IUA) coordinating with Zion HealthShare using their customer service.

Our programs do not accept members 65+.

Video Learning